Brochure Brochure Contact Contact INFO/OPEN DAY INFO/OPEN DAY EDU. FAIRS EDU. FAIRS
Clément BOYER - Vatel

Clément BOYER

Assistant Guest Relations Manager

Fairmont Hotels & Resorts
Class of 2015

Singapore, Singapore Return

Clément BOYER is currently Assistant  Guest Relations Manager at Fairmont Hotels & Resorts Singapore.

"Working for the Accor group and if possible in Asia": this was the ambition of Clément Boyer, Vatelien class of 2015. His job today? Guest Relations Officer at the So Sofitel Bangkok Hotel in Thailand.

In a group like Accor, the Experience & Satisfaction Manager is in charge of monitoring customer satisfaction, compliance with protocols and quality control procedures.

This is the job that Clement Boyer has in the SO Sofitel Hotel in Bangkok, Thailand, where he has worked since February, 2016.

“Checking compliance with over 300 standards, meeting clients at key stages in their stay with us, answering comments on the net, processing questionnaires for our client base,” is all a part of his daily fare. He also shares quality indicators with other managers in the hotel in regularly scheduled meetings.

This student, who attended Vatel in France and in the US, started out with a six-month management internshipin this hotel, as part of the management training program which allows hotel chains to meet new talents.

“My goal was to stay in the group, and if possible, in Asia”. Both goals reached for this golf enthusiast in the capital of Thailand.

 

Find your course in 3 steps

News
Coming events
21
January
Educational Fair France
Thursday, 21 January 2021
09:00 – 17:00
Flèche suite
22
January
Educational Fair France
Friday, 22 January 2021
13:00 – 17:30
Flèche suite
28
January
Educational Fair France
Thursday, 28 January 2021
09:00 – 17:00
Flèche suite
29
January
Educational Fair France
Friday, 29 January 2021
09:00 – 17:00
Flèche suite
5
February
Educational Fair France
Friday, 5 February 2021
10:00 – 18:00
Flèche suite

Hospitality school rankings,
watch out!

Read more
Vatel serves cookies to analyse traffic to this site. Information about your use of our site is shared with Google for that purpose. Read moreOK