What did you do before attending Vatel?
I did general economic and social studies when I was in high school. Then after that, a two year university degree in Applied Foreign Languages in English and Spanish. And then I enrolled in Vatel in Paris.
Because of their “R & D”! Reputation and Discipline! Those are the two main reasons why I chose Vatel. After that, it was for the right balance of 50% of theory and 50% of practical work. And we need those practical applications in our field if we want to manage a team one day.
What do you remember the most about when you attended Vatel? A story to tell?
What is really strong at Vatel is this feeling of belonging. And this feeling is strengthened by our teachers and the administrative personnel - here I’m particularly referring to Mrs. Pouzet who was so kind - and how they are always available to listen to any issues students might be having.
My two best friends are from my days at Vatel. We regularly keep in touch. We talk about how things were back at school, especially the kitchen rush, and when we were waitresses in the Paris Application Restaurant.
Could you tell us about something that was done or said while you were attending Vatel (either in your theoretical and practical courses or during an internship) that still influences you today in your professional life?
I particularly remember five tips that Vatel teachers gave me before I left to do my first internship:
Before the internship:
1- Always remember that you’re working in hospitality: making other people happy and helping them out.
2- Being nice, a good person and professional are key qualities you need to succeed in this field.
During your internship:
3- Never forget that you start building your resume as soon as you start doing your first internship.
After your internship:
4- Don’t leave without any new references.
5- Stay in touch with your managers / internship mentors.
What have you done since you graduated? What opportunities have you had?
First of all I spent two years in the Worldwide Hilton Group in London in the framework of an “International Hotel Management Program” which allowed be to become Reservations Manager of this 500 room hotel, the Hilton Gatwick Airport.
Then in 2001, I started my career at 1,850 meters above sea level, at Courchevel. I was the Sales and Reservations Manager of the five-star hotel, Le Lana. Then I got my first job as a Hotel Manager at the New Solarium Hotel which is a part of the Lodges & Mountain Hotels Group. I managed it for four years before being appointed Sales and Marketing Manager of the Lodges & Mountain Hotels and the Hotels & Altitude Group. Since 2012, I have been the General Manager of both of these groups.
Could you describe your job today?
The “Lodges & Mountain Hotels” and “Hotels & Altitude” include 380 employees who work in eight three and four-star hotels in seven ski resorts in the French Alps and in Austria.
My missions as General Manager consist of determining strategic choices and axes of development for these hotels by leading the steering committee:
- Customer Satisfaction
- Monthly Operational Reporting,
Administration and Finances:
- Monthly Financial Reporting,
Sales and Marketing:
- Defining our sales strategy: pricing, yield, sales conditions, networks and methods of distribution, market choice, publicity and promotion budgets;
- Defining our marketing strategy: rolling out new productions, adapting or abandoning existing ones, and implementing all of this.
It’s a very complete “global” job, which uses a host of different skills. It requires multi-skilled working as well as a lot of flexibility. Here I am thinking of how we manage our seasonal employees. This is the type of challenge that interests me.
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Vatelalumni.com, free and connected to your LinkedIn profile, will soon be one of your favorite internet sites!
The Vatel International Research Center in Hotel and Tourism Managementhas just published the 10th edition of its Journal, which targets research and reflections on changes taking place in the hospitality and tourism industries.Read more
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The same international spirit that students have Vatel and 4 students in nursing undertake a humanitarian project in Madagascar.Read more
A traveler - salesman - ambassador, Marco Polo introduced Asia, at that time nearly unknown, to Europe. This inspirational fate has given its name to Vatel’s international exchange program, where students can study at another Vatel campus for a year.Read more
The most senior representatives in the international hospitality industry give Vatel the Best School Hospitality Award. An entire profession thus acclaims them.Read more
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September marks the return of our 2nd and 3rd year students from their internships. We talk to one of them to get the scoop on their experience!Read more
On Monday morning, 80 new students arrived at Vatel Switzerland. The intake week was the occasion for these fresh new Bachelors to discover the school, the area, and to well prepare themselves for the academic semester ahead.Read more
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The 5th edition of the Graduation Ceremony takes off with a prestigious sponsorship and this year’s Event Ambassador, Mr. Leonard Gianadda.Read more
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Vatel Switzerland is launching it's new MBA specialization Finance.Read more
After two days of auditing, the Vatel School in Martigny received the Swiss Eduqua label, recognizing its certification as a continuing educational institution.Read more
Human Resources Director of one of the most beautiful Swiss Palaces, Florence Vialletel talks about her professional experiences, and Vatel students that she recruits for internships.Read more
Robin Beney and Matthias Le Large, two 3rd year students, came in first place in the annual creative challenge of the Ecole Hôtelière de Lausanne out of over 40 participating hospitality management schools.Read more
A professor of hospitality management, restaurant services and tourism management for over 28 years, Pat Golden-Romero teaches MBA Vatel courses at Vatel San Diego, USA.Read more
Followed by her studies at Vatel Switzerland, one of our students was selected to participate in a training program by one of the most renowned hotel groups within the industry, Intercontinental Hotel Group (IHG).Read more
On Friday the 15th of June, after a week of exams for Bachelor students, everyone gathered for the memorable and lively Gala night for Vatel Switzerland.Read more
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The file submitted this spring to the SEFRI (State Secretariat of Education, Research and Innovation) has been well received with a seal of approval for the "École Supérieure" accreditation.Read more
Vatel Switzerland student Naika, participates in one of Switzerland’s most famous mountaineering ski races organized every two years by the Swiss Armed forces.Read more
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Vatel Switzerland 3rd year students get acquainted and cozy at the newest Oenopark !Read more
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This week we had the chance to go to Marseille in France and visit Vatel Switzerland alumni, Romain Nicoli. He has become the Deputy Director of Marketing Strategies at Chef Gerald Passedat’s 3* Michelin group.Read more
The second year International Bachelor Class wrap up their Communications course through theatrical plays.Read more
The International Bachelor Class say their good byes after 3 years at Vatel Switzerland!Read more
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Vatel Switzerland’s newest Event Ambassador reaches the summit!Read more
Florence Delhaise, class of 2015 has won the 2017 Bucherer Trophy for the best receptionist in SwitzerlandRead more
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Laura Pasquier explains her latest internship opportunityRead more
Vatel Switzerland had the honor to welcome the members of the executive management of the prestigious luxury hotel chain for the placement of trainees and the recruitment of their future international executives for their 5* Hotel in Paris.Read more
MBA student, Aubane Rietsch, made her dreams come true by obtaining the position of Sales and Marketing Trainee.Read more
Une sélection d’étudiants de Vatel Martigny se sont distingués par leurs compétences à l’occasion du plus grand meeting aérien de Suisse organisé du 15 au 17 septembre 2017.Read more