« The second academic year at Vatel Switzerland has given me the opportunity to opt for an internship outside of the country. Thanks to this opportunity, I chose Marseille. I applied at the Intercontinental which is a prestigious and luxurious 5-star hotel. When I was offered a position as Concierge, I was very honoured to join a Team that would offer me a full understanding of the operations of a respected Hotel Group such as IHG. »
Being a concierge in a prestigious hotel… what is it like ?
« The main mission of the concierge of a large hotel is to ensure the customer’s stay is smooth running. We must satisfy all their requests, no matter how simple or complex. The position of the concierge requires a lot of concentration and composure, there is no room for mistakes. You have to be proactive, efficient and demonstrate resourcefulness while having impeccable knowledge of the city and its surroundings. A concierge has to be discreet and respect the privacy of customers. On top of this, outstanding grooming is required as well as the ability to communicate efficiently in different languages.
My daily tasks were plentiful and diverse: there was nothing routine! The main requests of guests were guided tours of the region, private boat excursions, restaurant bookings, and to direct them to the main attractions in Marseille. »
What did you learn from that experience ?
« During my internship, I discovered a multifaceted job that requires excellent knowledge of the city and its surroundings, rigor, discretion, adaptability, and proactivity.
This dynamic and demanding department allowed me to improve social and professional skills with both colleagues and guests. I have learned how to better handle stressful situations in front of guests within an environment that can be quite demanding. »
On Monday morning, 80 new students arrived at Vatel Switzerland. The intake week was the occasion for these fresh new Bachelors to discover the school, the area, and to well prepare themselves for the academic semester ahead.Read more
September marks the return of our 2nd and 3rd year students from their internships. We talk to one of them to get the scoop on their experience!Read more
On September 1st, on Vatel Switzerland’s campus, 86 newly graduated Vatelians, received their diplomas by the famous Swiss Mountaineer, Mr. Jean Troillet.Read more
On Friday the 15th of June, after a week of exams for Bachelor students, everyone gathered for the memorable and lively Gala night for Vatel Switzerland.Read more
Vatel Switzerland’s gastronomic fortnight takes us to the flavors of Singaporean cuisine.Read more
The file submitted this spring to the SEFRI (State Secretariat of Education, Research and Innovation) has been well received with a seal of approval for the "École Supérieure" accreditation.Read more
Vatel Switzerland student Naika, participates in one of Switzerland’s most famous mountaineering ski races organized every two years by the Swiss Armed forces.Read more
Le 29 avril prochain, nos étudiants accompagnés de leur professeur vont s’élancer sur le 20KM de Lausanne. Une bonne raison de récolter des fonds pour une association !
Last week our MBA graduating students had to put on their entrepreneurial thinking caps to present their year-end projects.Read more
Vatel Switzerland 3rd year students get acquainted and cozy at the newest Oenopark !Read more
We took the time to catch up with third year Bachelor student, Dimitri Guillton, and find out his enriching experience at the St.Regis Bora Bora Resort and Spa ***** as a Concierge.Read more
This week we had the chance to go to Marseille in France and visit Vatel Switzerland alumni, Romain Nicoli. He has become the Deputy Director of Marketing Strategies at Chef Gerald Passedat’s 3* Michelin group.Read more
The second year International Bachelor Class wrap up their Communications course through theatrical plays.Read more
The International Bachelor Class say their good byes after 3 years at Vatel Switzerland!Read more
Let’s shred some powder!Read more
The Fairmont Montreux Palace recruits at Vatel SwitzerlandRead more
Vatel Switzerland’s newest Event Ambassador reaches the summit!Read more
Florence Delhaise, class of 2015 has won the 2017 Bucherer Trophy for the best receptionist in SwitzerlandRead more
Switzerland is the core of global finance and training in hotel management making it well recognized as a reputable Swiss institution.
Vatel Switzerland located in Martigny has decided to combine these two elements with a new MBA Specialization. Starting in November 2017, Vatel Switzerland will be conducting their new 3 semester program in Financial Management.Read more