What is it like working at the Chablé Resort & Spa, recently voted the most beautiful hotel in the world? Proud of this recognition, in love with her native land of Mexico, Mariana Argueta Chávez shares her passion for the hospitality industry.
What is your background?
Since childhood, I’ve traveled a lot, both in Mexico and around the world, and I have always liked seeing how hotels work. I dreamt of studying abroad and seeing the country: Vatel Nîmes was, therefore, the perfect place to study in a multicultural environment. For two years, I had the chance to evolve in a new “family” of Chinese, Indians and French. The differences in language and culture are sometimes a real challenge!
Over the years, I learned about many jobs in the hospitality industry: banquets, reception, reservations, the role of the concierge, etc. Today, I'm in charge of sales and group reception services at the Chablé Resort & Spa, a position that gives me the perfect balance between office work and customer relations.
You have the chance to work for the most beautiful hotel in the world: tell us about Chablé Resort & Spa?
This hacienda built in the Mayan jungle mixes architecture and design: it is a very unique establishment in the Mexican hotel landscape. The hotel is also known for its exceptional spa, built around a cenote (underground natural well) and for its gastronomy: Jorge Vallejo, the hotel chef, is famous worldwide.
Receiving the Prix Versailles 2017 (World Architecture Award for Stores, Hotels and Restaurants) was a total surprise: we are very proud of this distinction. This award provoked public interest, increased our occupancy rate and above all, is the pride of Mexico: today, 80% of our clientèle are Mexicans. Previously geared toward international customers, my work now focuses on the Mexican market. My challenge is to stimulate people’s curiosity and encourage them to book a room.
What are your missions as Reservations Manager?
In the field:
In the office:
Three hashtags that describe you:
#multicultural #determined #committed
What would you say to those who have never been to Mexico?
We have everything in Mexico: beaches, cities, deserts, jungles, luxurious establishments, architectural heritage, a great culinary culture, a history that goes back to Pre-Hispanic times... It's an extraordinary country. Add to that a pleasant climate and access by sea, air and road: it is the ideal destination!
Photos © Karyn Millet Photography
In early September, the MBA students specializing in "Finance & Project Development" have made their return. We went to meet one of them and got some feedback.Read more
As part of its "tea, wine and culinary art" event, the Swiss Dojo Center opened its doors to students from Vatel Switzerland for a week of discovering the Valais region as well as various distinct flavors that tea, wine and gastronomy have to offer.Read more
Announced a few months ago, Vatel was undergoing the steps to becoming accredited as an “Ecole Supérieure”. As of October 12th 2018, it has successfully achieved this accreditation!Read more
On September 1st, on Vatel Switzerland’s campus, 86 newly graduated Vatelians, received their diplomas by the famous Swiss Mountaineer, Mr. Jean Troillet.Read more
On Monday morning, 80 new students arrived at Vatel Switzerland. The intake week was the occasion for these fresh new Bachelors to discover the school, the area, and to well prepare themselves for the academic semester ahead.Read more
September marks the return of our 2nd and 3rd year students from their internships. We talk to one of them to get the scoop on their experience!Read more
Robin Beney and Matthias Le Large, two 3rd year students, came in first place in the annual creative challenge of the Ecole Hôtelière de Lausanne out of over 40 participating hospitality management schools.Read more
Human Resources Director of one of the most beautiful Swiss Palaces, Florence Vialletel talks about her professional experiences, and Vatel students that she recruits for internships.Read more
After two days of auditing, the Vatel School in Martigny received the Swiss Eduqua label, recognizing its certification as a continuing educational institution.Read more
Vatel Switzerland is launching it's new MBA specialization Finance.Read more
On the special occasion of the launch of Vatel Switzerland’s new MBA Program, Marc Forestier, the Program Director and graduate of HEC Paris, gave us an interview.Read more
The 5th edition of the Graduation Ceremony takes off with a prestigious sponsorship and this year’s Event Ambassador, Mr. Leonard Gianadda.Read more
Une sélection d’étudiants de Vatel Martigny se sont distingués par leurs compétences à l’occasion du plus grand meeting aérien de Suisse organisé du 15 au 17 septembre 2017.Read more
MBA student, Aubane Rietsch, made her dreams come true by obtaining the position of Sales and Marketing Trainee.Read more
Vatel Switzerland had the honor to welcome the members of the executive management of the prestigious luxury hotel chain for the placement of trainees and the recruitment of their future international executives for their 5* Hotel in Paris.Read more
Laura Pasquier explains her latest internship opportunityRead more
Cynthia Abi Khalil and Antoine Swaelus, 2nd year students of the bachelor international class, worked during 5 weeks of their practical courses to organize the gastronomic fortnight Vatel international cuisine under the theme of Belgium.Read more
Three of our 3rd year students of the international class worked during their last practical week in order to gather students with their families around one royal family table, to enjoy a lovely dinner with a warm cozy atmosphere.Read more
Florence Delhaise, class of 2015 has won the 2017 Bucherer Trophy for the best receptionist in SwitzerlandRead more
Vatel Switzerland’s newest Event Ambassador reaches the summit!Read more