“Today, I don’t assist the Sales Manager, I’m the Sales Account Manager.” Pauline Collet, a Vatel 2014 alumnus, was hired for her first job as the Sales Account Manager for the Paris Hilton La Defense and Paris Hilton Orly Airport Hotels.
“After having studied Journalism and Cinema for three years, I decided I wanted to go to a business school. At the same time, I really like traveling, and Vatel’s hotel management courses seemed perfect for me. So I took the Foundation Year course, so that I would be able to continue directly in mypost-graduate studies.
Foundation year ends with a four-month internship in an operational department in a hotel. I quickly said that I would like to do this internship in the Netherlands and the Vatel internship department found me an internship in the F&B department of the five-star Hilton in The Hague. I met so many wonderful people and lived an exceptional experience, as I discovered American management and the Hilton corporate culture, as well as Dutch management, because of the hotel’s location. All the staff members were like a family to me, and my managers were always there to support me.
And as I had fallen into the Hilton melting pot, I wanted to continue this experience in the Lyon Hilton Hotel and I applied for the internship they had in the sales department. My mission was a two-pronged one: I assisted the Sales Manager with reports, administration, organization of appointments with customers, and so on, and at the same time I had sales functions, where I managed a client portfolio of 25 different accounts. In this very interesting internship, my manager quickly trusted me and gave me missions that could not initially be entrusted to an intern. So I was able to hone my skills in human relations, sales and negotiations. I learned how to manage complaints and carry out guest follow-up in the short, mid and long terms. In October, 2014, I was informed that the Hilton France sales department was being reorganized, and that an Account Manager job would be opening up. So I applied for that job. And today, I don’t assist the Sales Manager: I’m the Sales Manager.
The weeks of practical application in Vatel’s applications structures and the internships we have really make you credible when you’re interviewing, and it’s much easier to get a managerial position. And as you, yourself, have worked long hours as a waitress in a restaurant, wearing a uniform and high heels, that makes you much more aware of what you can ask your employees to do. And the same thing is true in the kitchens: how can you correctly hire a crew if you don’t know what you need? And how better to understand a job than actually doing it for a week?Vatel teaches us not only how to do our future jobs in management, but also allows us to know the jobs of those we’ll be managing.
I’m really confident that I’ll be able to do my new job; I was trained how to use all these tools and I’ve already done most commercial actions in my internship. The only difficulty I have to overcome is how I’ll personally organize my days: this is a home-based job, so I’m working by myself and I have to manage all my own customer appointments.So you have to be really tough on yourself, and not be afraid of being autonomous. An Account Manager is in charge of a portfolio including many different companies, and he or she is their sole contact. You only work on B2B and you have to many individual or corporate needs as well as group needs, seminars and things like that. My job consists in ensuring a good relationship between our guests and the hotel, and providing them with spaces that match their requirements (regular stays at the hotel, seminars with 100 people, etc.). I take care of the sales part, not the special events organization part, which is managed by our internal sales staff. My sales activities include prospecting for new clients as well as sustainability of pre-existing customers (file follow-ups, complaint management, renewing pricing agreements, etc.).
I’d like to continue working in the sales department for the next few years. I’ve still got a lot to learn, and there are many different tasks in this field: leading teams, studies of new market segments, drawing up new sales strategies from the very beginning, and so on.
But in the long term - though who knows, things could change, - I’d like to be the Operations Manager in a hotel.This is THE job that’s right in the middle of our hotel guests and all the operational departments. People who have this job are constantly searching for quality and trying to improve the organization of work done in all the departments, in order to have impeccable service. As I will have worked in Sales, I’ll be able to take the “long-term relationship” dimension into account, the one that we build day by day with our clients. Sometimes the operational teams forget this, and they start to think that the client relationship has finished once the bill is paid (and the the relation they have with sales is tarnished, if the service provided wasn’t top quality).
So, to conclude, I’d like to advise students to carefully choose their final internships. That’s the one that’s going to give you a head start in your first job, and for those students who are targeting large hotel chains with American management, I’d advise them to do this internship in a foreign county, where corporate culture is really a part of their daily lives.”
© Hilton Paris La Defense Tangerine Bar
The hospitality and tourism industries are particularly concerned by sustainable development. And what if Vatel alumni played a key part in this transition towards more environmentally friendly hotel management?Read more
Travel broadens the mind, as the old saying goes. It also leads to unconventional restaurants. Let’s meet two Vateliens who founded Le Kaya Restaurant in Tignes.Read more
Besides having a Bachelor or an MBA Vatel, what does being a Vatelien mean?Read more
Throughout their entire careers, Vatel alumni remain in touch with their schools. This is also true for Kevin Tessieux, who has never forgotten that he was also once a student, and who now shares this knowledge with students today.Read more
The “Vatel Switzerland’s Student Life” activities make their graceful return thanks to its new president: Logan Grand.Read more
Chahrazade Baroudi, a Vatelien since 2013, describes her job as Marketing and Communication Manager in IDAM, Alain Ducasse’s restaurant on the top floor of the Doha Museum of Islamic Art, in Qatar.Read more
Going on two years now, the Jospeh Favre Grand Prix is the meeting point for Swiss Gourmet. Once again, our students had the opportunity to participate.Read more
In a vine growing region like Valais, Vatel Switzerland had to, of course create its own wine. In part of the courses “Vintage wines”, students aren’t just learning theory but are taking action.Read more
Future hospitality professionals, welcome to Vatel’s 100% management simulation serious game! For an entire week and on three continents, MBA students met the challenge of managing a 4-star hotel and a resort in the Indian Ocean. The winners are...Read more
Who is Gaelle Garnier, the new manager of the network of 35,000 Vatel alumni throughout the world? Let’s meet a Vatelien who works with Vateliens!Read more
The 25th Eurhodip conference, which Vatel took part in, took place in Croatia. Targeting responsible tourism, this conference allowed participants to have more information on opening higher education courses in the field of sustainable development.Read more
Designed to address the needs of the global hospitality industry, the Marco Polo program strengthens the international profile Vatel students have and has just received the prestigious Best Innovation in an Educational Program Award.Read more
Announced a few months ago, Vatel was undergoing the steps to becoming accredited as an “Ecole Supérieure”. As of October 12th 2018, it has successfully achieved this accreditation!Read more
As part of its "tea, wine and culinary art" event, the Swiss Dojo Center opened its doors to students from Vatel Switzerland for a week of discovering the Valais region as well as various distinct flavors that tea, wine and gastronomy have to offer.Read more
In early September, the MBA students specializing in "Finance & Project Development" have made their return. We went to meet one of them and got some feedback.Read more
Graduated in 2011, Alexis Bouche began his career in England. Six years later, he returned to France and is now the Sales Manager of the 5-star hotel, Villa Maïa.Read more
Nearly 40 years old, and now 50 campuses in 32 different countries: Vatel Group opened its first school in Paris and is continuing to grow and duplicate its innovative educational concept in schools abroad.Read more
Trained at Vatel Nimes ten years ago, Chloe Wu has a brilliant career in China. She no longer works in the hospitality industry, but has not forgotten her passion of hospitality and service...Read more
Vatelalumni.com, free and connected to your LinkedIn profile, will soon be one of your favorite internet sites!
The Vatel International Research Center in Hotel and Tourism Managementhas just published the 10th edition of its Journal, which targets research and reflections on changes taking place in the hospitality and tourism industries.Read more
Curiosity, humility, team spirit... A Vatelien shares his commitment to values his school transmitted to him.
The same international spirit that students have Vatel and 4 students in nursing undertake a humanitarian project in Madagascar.Read more
A traveler - salesman - ambassador, Marco Polo introduced Asia, at that time nearly unknown, to Europe. This inspirational fate has given its name to Vatel’s international exchange program, where students can study at another Vatel campus for a year.Read more
The most senior representatives in the international hospitality industry give Vatel the Best School Hospitality Award. An entire profession thus acclaims them.Read more
Learning the skills needed to be a manager, quick employability, international careers... Vatel, the passport that gets you hired. See the video.Read more
September marks the return of our 2nd and 3rd year students from their internships. We talk to one of them to get the scoop on their experience!Read more
On Monday morning, 80 new students arrived at Vatel Switzerland. The intake week was the occasion for these fresh new Bachelors to discover the school, the area, and to well prepare themselves for the academic semester ahead.Read more
On September 1st, on Vatel Switzerland’s campus, 86 newly graduated Vatelians, received their diplomas by the famous Swiss Mountaineer, Mr. Jean Troillet.Read more
The 5th edition of the Graduation Ceremony takes off with a prestigious sponsorship and this year’s Event Ambassador, Mr. Leonard Gianadda.Read more
On the special occasion of the launch of Vatel Switzerland’s new MBA Program, Marc Forestier, the Program Director and graduate of HEC Paris, gave us an interview.Read more
Vatel Switzerland is launching it's new MBA specialization Finance.Read more
After two days of auditing, the Vatel School in Martigny received the Swiss Eduqua label, recognizing its certification as a continuing educational institution.Read more
Human Resources Director of one of the most beautiful Swiss Palaces, Florence Vialletel talks about her professional experiences, and Vatel students that she recruits for internships.Read more
Robin Beney and Matthias Le Large, two 3rd year students, came in first place in the annual creative challenge of the Ecole Hôtelière de Lausanne out of over 40 participating hospitality management schools.Read more
A professor of hospitality management, restaurant services and tourism management for over 28 years, Pat Golden-Romero teaches MBA Vatel courses at Vatel San Diego, USA.Read more
Followed by her studies at Vatel Switzerland, one of our students was selected to participate in a training program by one of the most renowned hotel groups within the industry, Intercontinental Hotel Group (IHG).Read more
On Friday the 15th of June, after a week of exams for Bachelor students, everyone gathered for the memorable and lively Gala night for Vatel Switzerland.Read more
Vatel Switzerland’s gastronomic fortnight takes us to the flavors of Singaporean cuisine.Read more
The file submitted this spring to the SEFRI (State Secretariat of Education, Research and Innovation) has been well received with a seal of approval for the "École Supérieure" accreditation.Read more
Vatel Switzerland student Naika, participates in one of Switzerland’s most famous mountaineering ski races organized every two years by the Swiss Armed forces.Read more
Last week our MBA graduating students had to put on their entrepreneurial thinking caps to present their year-end projects.Read more
In the French speaking part of Switzerland known as the Swiss Romande, each year in Lausanne, the « Forum of 100 characters of Switzerland” is organized with the aim of discussing the country’s future.Read more
Vatel Switzerland 3rd year students get acquainted and cozy at the newest Oenopark !Read more
We took the time to catch up with third year Bachelor student, Dimitri Guillton, and find out his enriching experience at the St.Regis Bora Bora Resort and Spa ***** as a Concierge.Read more
This week we had the chance to go to Marseille in France and visit Vatel Switzerland alumni, Romain Nicoli. He has become the Deputy Director of Marketing Strategies at Chef Gerald Passedat’s 3* Michelin group.Read more
The second year International Bachelor Class wrap up their Communications course through theatrical plays.Read more
The International Bachelor Class say their good byes after 3 years at Vatel Switzerland!Read more
Let’s shred some powder!Read more
The Fairmont Montreux Palace recruits at Vatel SwitzerlandRead more
Vatel Switzerland’s newest Event Ambassador reaches the summit!Read more
Florence Delhaise, class of 2015 has won the 2017 Bucherer Trophy for the best receptionist in SwitzerlandRead more
Three of our 3rd year students of the international class worked during their last practical week in order to gather students with their families around one royal family table, to enjoy a lovely dinner with a warm cozy atmosphere.Read more
Cynthia Abi Khalil and Antoine Swaelus, 2nd year students of the bachelor international class, worked during 5 weeks of their practical courses to organize the gastronomic fortnight Vatel international cuisine under the theme of Belgium.Read more
Laura Pasquier explains her latest internship opportunityRead more
Vatel Switzerland had the honor to welcome the members of the executive management of the prestigious luxury hotel chain for the placement of trainees and the recruitment of their future international executives for their 5* Hotel in Paris.Read more
MBA student, Aubane Rietsch, made her dreams come true by obtaining the position of Sales and Marketing Trainee.Read more
Une sélection d’étudiants de Vatel Martigny se sont distingués par leurs compétences à l’occasion du plus grand meeting aérien de Suisse organisé du 15 au 17 septembre 2017.Read more