Since Isabelle Boutteville graduated as the Vatel Paris Valedictorian, twenty years have already gone by. For ten years she worked in many different departments: Banqueting, Sales and Special Events Management in prestigious hotels known throughout the entire world, including the Hotel de Crillon, the Four Seasons George V as well as the mythical Savoy Hotel in London.
Thanks to this vast and rich experience, in 2005 she was hired in the office of President of Excel Place, the leading certification organization for services on a national level, to assess and certify luxury hotels.Isabelle Boutteville tell us her Success Story and give us a few tips besides.
Why did you decide to go into the hospitality industry?
When I was younger, I was interested in languages and traveling, and as I had lived in Canada, working with different cultures also really interested me. So it was just natural that I was attracted to the hospitality industry, which included all of these aspects. My love of service-related jobs was confirmed as I continued my courses at Vatel.
Do you have any particular memory of your Vatel days that you’d like to share?
The choice of hotels where I was to do my internships was a very strategic one. You could even say that they are the deciding factor in how we begin our professional lives. I personally wanted to work in luxury hotels. In particular, I remember that for a very short instant, I wanted to look for an internship on a beautiful tropical island before boarding the Eurostar with my resumes to find a mission in a London palace. That was a good decision too, because thanks to my first internship in Versailles at the Trianon Palace, I was hired at Claridge’s in London, and then at the prestigious Hotel de Crillon.
These first experiences really impacted my career as the choice of the hotels and positions that I had made me even more detail oriented, and ready to ‘go the extra mile.’* This attitude then took off crescendo, on a daily basis, at Excel Place.
You graduated in 1996 as the Valedictorian from Vatel Paris. Could you tell us where you worked after that and in which departments?
The very prestigious hotels where I did my internships, (Trianon Palace, Hotel de Crillon and Claridge’s London) really opened doors for me. Because of them, I was able to continue my career in internationally known hotels such as the Four Seasons Hotel George V Palace in Paris and the oy in London. My daily work in these hotels made me see the importance of each and every detail.
I discovered the Sales and Banqueting departments in the Crillon. And then I was responsible for organizing the end-of-the-year special events in the Savoy, in London. I then was transferred to the Reservations Department in the Savoy and Four Seasons George V. Then I went back to what I had always loved the most, special events organization in the amazing banquet and conference rooms in this Parisian palace, ranked the best hotel in the world.
These ten years went by at lightning speed and allowed me to be in direct contact with our guests, to work in many different departments, to be aware of all the hidden hustle and bustle behind the scenes in the kitchens.
And 20 years after I enrolled in Vatel, I’m now celebrating my tenth anniversary of Excel Place, the specialist in quality assessment. Now I’m serving other professionals who love this great industry that we work in.
Excel Palace is ten years old. Can you give us ten qualities that you see as essential for each and every Vatelien?
When you’re working, especially in a service related industry, there are several key qualities that you must have to become a part of the team and love your job:
* Many consulting cabinets promote going the “extra mile” which means doing much more than is expected of you as well as self-transcendence and pushing yourself to the limits. This concept is well known by athletes and can easily be applied to businesses.
In early September, the MBA students specializing in "Finance & Project Development" have made their return. We went to meet one of them and got some feedback.Read more
As part of its "tea, wine and culinary art" event, the Swiss Dojo Center opened its doors to students from Vatel Switzerland for a week of discovering the Valais region as well as various distinct flavors that tea, wine and gastronomy have to offer.Read more
Announced a few months ago, Vatel was undergoing the steps to becoming accredited as an “Ecole Supérieure”. As of October 12th 2018, it has successfully achieved this accreditation!Read more
On September 1st, on Vatel Switzerland’s campus, 86 newly graduated Vatelians, received their diplomas by the famous Swiss Mountaineer, Mr. Jean Troillet.Read more
On Monday morning, 80 new students arrived at Vatel Switzerland. The intake week was the occasion for these fresh new Bachelors to discover the school, the area, and to well prepare themselves for the academic semester ahead.Read more
September marks the return of our 2nd and 3rd year students from their internships. We talk to one of them to get the scoop on their experience!Read more
Robin Beney and Matthias Le Large, two 3rd year students, came in first place in the annual creative challenge of the Ecole Hôtelière de Lausanne out of over 40 participating hospitality management schools.Read more
Human Resources Director of one of the most beautiful Swiss Palaces, Florence Vialletel talks about her professional experiences, and Vatel students that she recruits for internships.Read more
After two days of auditing, the Vatel School in Martigny received the Swiss Eduqua label, recognizing its certification as a continuing educational institution.Read more
Vatel Switzerland is launching it's new MBA specialization Finance.Read more
On the special occasion of the launch of Vatel Switzerland’s new MBA Program, Marc Forestier, the Program Director and graduate of HEC Paris, gave us an interview.Read more
The 5th edition of the Graduation Ceremony takes off with a prestigious sponsorship and this year’s Event Ambassador, Mr. Leonard Gianadda.Read more
Une sélection d’étudiants de Vatel Martigny se sont distingués par leurs compétences à l’occasion du plus grand meeting aérien de Suisse organisé du 15 au 17 septembre 2017.Read more
MBA student, Aubane Rietsch, made her dreams come true by obtaining the position of Sales and Marketing Trainee.Read more
Vatel Switzerland had the honor to welcome the members of the executive management of the prestigious luxury hotel chain for the placement of trainees and the recruitment of their future international executives for their 5* Hotel in Paris.Read more
Laura Pasquier explains her latest internship opportunityRead more
Cynthia Abi Khalil and Antoine Swaelus, 2nd year students of the bachelor international class, worked during 5 weeks of their practical courses to organize the gastronomic fortnight Vatel international cuisine under the theme of Belgium.Read more
Three of our 3rd year students of the international class worked during their last practical week in order to gather students with their families around one royal family table, to enjoy a lovely dinner with a warm cozy atmosphere.Read more
Florence Delhaise, class of 2015 has won the 2017 Bucherer Trophy for the best receptionist in SwitzerlandRead more
Vatel Switzerland’s newest Event Ambassador reaches the summit!Read more