Second year student, Laura Pasquier had the pleasure of completing her first internship at the 5* Chalet Royalp Hotel and Spa located in Villars sur Ollon. Laura says that this charming, family oriented luxury hotel has many activities to offer its guests. With the help of Vatel Switzerland’s Career Counselor, Mr. Neil Koolmon, Laura landed her desired internship at a quaint ski station located in Swiss Alps of the Vaud Canton.
Laura states “It was a good experience for me personally and professionally as I got to enhance my guest relations skills.”
During her internship, Laura was encountered with a mystery guest and provided top VIP service that blew the client away and gave a “wow” experience that she was recognized for by her peers and management. Thanks to her hard work, dedication and superb advice to the mystery guest, the F&B department received a 97% ranking that made her manager very proud.
Laura explains that she would certainly recommend this hotel for a first internship experience to in F&B to other students due to the fact hat interns are given a certain amount of responsibilities and independence on the job.